1. Eligibility for Refund

• Time Frame: You are eligible for a refund if you request it within 7 days of receiving the product.

• Condition of Product: The product must be unused and in the same condition that you received it. It must also be in the original packaging with all tags intact.

• Proof of Purchase: A receipt or proof of purchase is required to complete your refund.

2. Non-Refundable Items

• Customized or personalized items are not eligible for a refund due to the nature of these products.

• Items purchased on sale or with a discount are final and cannot be returned unless defective.

3. Process for Requesting a Refund

• Contact Us: To initiate a refund, please contact our customer service team with your order number and details about the product you would like to return.

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Return Address: Products must be sent back to the address provided by our customer service when you contact them.

4. Refund Process

• Once we receive your returned item, we will inspect it and notify you of the receipt of the returned item. We will immediately notify you on the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at our support address and send your item to our return address.

6. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• Next contact your bank. There is often some processing time before a refund is posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at [Contact Information].

7. Changes to Refund Policy

• We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.